Customer Care Representative with Swedish and English languages

Customer Care Representative with Swedish and English languages

The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.

Candidate Profile

1. Professionally handle high volume incoming inquiries from customers clients products and services 2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above. 3. Resolve customer issues via one call resolution guidelines and/or escalated process 4. Meet or exceed company and client performance metrics. 5. Maintain a balance between company policy and customer benefit in decision making. 6. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. 7. Responsible for call disposition or compiling and generating reports as required

Candidate Skills

1. 6+ months of experience in customer service required ideally in the program’s industry. Degree or appropriate education may be substituted for experience. 2. Strong detail orientation and excellent communication/listening skills. 3. Ability to pass all skill assessments including demonstrated experience with Microsoft applications 4. Ability to pass background checks 5. Bilingual skills a plus as required 6. Demonstrated passion for excellence with respect to treating and caring for customers. 7. Strong decision making and analytical abilities. 8. Ability to identify customer needs and clearly articulate product and service offerings. 9. Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed. 10. Highly developed sense of integrity and commitment to customer satisfaction 11. Meet all attendance and dependability requirements If you would like to become a member of well-known organization with proven clients, this position is for you! Please be sure all correspondence is in English, including emails, cover letter and CV. Thank you. Only short listed applicants will be contacted. Manpower Bulgaria has License № 1385/23.12.2011 for providing human resources services, valid until 23.12.2016

Recruiter Info

Kamen Kamenov

39A Sitniakovo blvd.

Sofia, Sofia 1505